Welcome to Suratsilkhouse (PLOT 13, SHERWANI NAGAR, SITAPUR RING ROAD, LUCKNOW, Lucknow, Uttar Pradesh, 226021" add the trade name "SURAT SILK HOUSE) These Terms and Conditions govern your use of our websites (www.suratsilkhouse.in and www.suratsilkhouse.com) and your purchases from us. By accessing or using our websites, you agree to be bound by these terms. Our goal is to provide you with a transparent, secure, and customer-centric shopping experience. We encourage you to read these terms carefully before making any purchase.
• Eligibility to Use
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Use of the websites is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872.
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Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors (under the age of 18), undischarged insolvents, or individuals prohibited by law from entering into a contract are not eligible to use the websites.
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If you are under the age of 18, you must use the websites under the supervision of a parent or legal guardian.
• Account Creation and Responsibilities
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Customers may create an account on Suratsilkhouse by providing accurate and complete information, including their name, email address, phone number, and a secure password.
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You are responsible for maintaining the confidentiality of your account login details and are liable for all activities conducted through your account.
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If you suspect any unauthorized use of your account, please contact our support team immediately.
• Product Information and Authenticity
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Suratsilkhouse is committed to providing only the highest quality of authentic Indian ethnic wear, including sarees, lehengas, Banarasi sarees, chikankari dresses, bridal dresses, and more.
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We strive to ensure that all product descriptions, images, prices, and availability details are accurate and up-to-date.
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Slight variations in product colors, designs, and textures may occur due to photographic lighting, screen display settings, and the nature of handcrafted items.
• Pricing and Payment
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All prices displayed on our websites are in INR (₹) for Indian customers and USD ($) for international customers.
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Prices are inclusive of applicable GST (Goods and Services Tax) for Indian customers.
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International customers are responsible for paying any customs duties, import taxes, or local taxes applicable in their country.
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Payment Methods: We accept the following payment methods:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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Net Banking (All major banks)
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UPI (Unified Payments Interface)
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Razorpay And PayPal (for international customers)
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Currently We Do Not Offer Cash on Delivery (COD)
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Payments are processed securely through trusted payment gateways (Razorpay and PayPal for India and international). Suratsilkhouse does not store your payment card details.
• Order Placement and Acceptance
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Placing an order on our websites is a contractual offer to purchase the selected products.
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Suratsilkhouse reserves the right to accept or reject any order at its sole discretion.
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You will receive an order confirmation email once your order is placed.
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If an order is canceled due to product unavailability, pricing errors, or suspected fraudulent activity, you will be notified.
• Shipping and Delivery
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Domestic Shipping (India): Free shipping for all orders above ₹999. Estimated delivery time is 3 to 12 days.
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International Shipping: Charges calculated at checkout. Estimated delivery time is 6 to 21 days.
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Customers will receive a tracking link via email, WhatsApp, and SMS once the order is shipped.
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For full details, please refer to our Shipping Policy.
• Return and Exchange Policy
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Suratsilkhouse offers exchanges only. We do not provide refunds.
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Customers can initiate an exchange within 48 hours of receiving the product.
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Products must be in their original, unused condition with all tags and packaging intact.
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Custom-stitched products are NOT eligible for exchange.
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International customers are NOT eligible for exchange.
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For detailed information, please refer to our Return and Exchange Policy.
• Cancellation Policy
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Customers can cancel their order within 24 hours of placing the order, provided it has not been shipped.
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Once an order has been shipped, it cannot be canceled.
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Suratsilkhouse reserves the right to cancel any order at its discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.
• Intellectual Property Rights
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All content on the Suratsilkhouse websites, including images, text, graphics, logos, product designs, and trademarks, is the exclusive property of Suratsilkhouse and is protected by copyright, trademark, and intellectual property laws.
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Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
• Customer Responsibilities
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Customers must provide accurate and complete information at the time of placing an order.
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Customers are responsible for ensuring that their shipping address is accurate.
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Customers are responsible for paying any customs duties, import taxes, or local taxes applicable in their country for international orders.
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Customers must not use the websites for any illegal or unauthorized purpose.
• Limitation of Liability
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Suratsilkhouse shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our websites, products, or services.
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Our total liability shall be limited to the amount paid by you for the product.
• Dispute Resolution
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Any disputes arising from the use of our websites or products shall be governed by the laws of India.
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The courts of Lucknow, Uttar Pradesh, shall have exclusive jurisdiction over any legal proceedings.
• Privacy Policy
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Our Privacy Policy explains how we collect, use, protect, and disclose your personal information. By using our websites, you consent to the terms of our Privacy Policy.
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To view our complete Privacy Policy, please visit the Privacy Policy Page on our websites.
• Modifications to Terms and Conditions
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Suratsilkhouse reserves the right to update or modify these Terms and Conditions at any time.
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Any changes will be posted on this page, and customers will be notified by email or a prominent notice on our websites.
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Your continued use of the websites after any changes are posted indicates your acceptance of the modified terms.
• Contact Information
If you have any questions, concerns, or support requests, please contact our customer support team:
• Important Notes
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By using our websites, you agree to comply with these Terms and Conditions.
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Suratsilkhouse is committed to providing a secure, transparent, and customer-friendly shopping experience.
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We encourage customers to read these Terms and Conditions carefully before making any purchase.
