At Suratsilkhouse, we are committed to ensuring that your orders are delivered promptly, securely, and in perfect condition. This Shipping Policy provides a clear and transparent overview of how we manage the shipping process for both domestic and international orders. Our priority is to offer you a seamless shopping experience, with complete visibility over your shipment status.

• Order Processing and Dispatch

• Orders are processed within 1 to 5 business days after confirmation, depending on product availability and order volume.

• During peak periods (festive seasons, sales, or promotions), processing may take slightly longer.

• Every product undergoes a strict quality inspection by our quality control team to ensure it meets our high standards before being securely packaged for shipping.

• Our packaging is designed to protect your products from moisture, impact, and tampering, ensuring they reach you in perfect condition.

• You will receive an order confirmation email, WhatsApp message, and SMS with tracking details once your order is dispatched.

• Domestic Shipping (India)

• Shipping Charges: Free Shipping for all orders above ₹999. Orders below ₹999 will incur a minimal shipping charge displayed at checkout.

• Estimated Delivery Time: 3 to 12 days, depending on your location.

• Delivery Areas: We deliver to all cities, towns, and remote locations across India.

• Shipping Partners: Trusted courier services, including Delhivery and Blue Dart, ensure fast and reliable delivery.

• Customer’s Choice of Courier: If you prefer a specific courier service, please contact our support team before placing your order. We will do our best to accommodate your request.

• Tracking Information: You will receive a tracking link via email, WhatsApp, and SMS once your order is shipped, allowing you to monitor your shipment’s status.

• Secure Packaging: All products are carefully inspected and securely packaged with tamper-proof, moisture-resistant, and impact-protective materials, ensuring they arrive in perfect condition.

• International Shipping

• Shipping Charges: Calculated at checkout based on the destination country and the weight of the package.

• Estimated Delivery Time: 6 to 21 days, depending on your location.

• Delivery Areas: We offer international shipping to most countries worldwide. If your country is not listed at checkout, please contact our support team.

• Shipping Partners: Our trusted international courier partners include DHL and FedEx, ensuring fast and secure global delivery.

• Customer’s Choice of Courier: For specific courier requests, please contact our support team before placing your order.

• Tracking Information: You will receive a tracking link via email, WhatsApp, and SMS, allowing you to track your shipment in real-time.

• Customs Duties and Taxes: International customers are responsible for paying any customs duties, import taxes, or local taxes applicable in their country. These charges are determined by the customs authorities of the destination country.

• Duties and Taxes Displayed at Checkout: For complete transparency, all applicable taxes, duties, and shipping charges for international orders will be displayed at checkout.

• Secure Packaging: International orders are packed with multi-layered protective packaging to prevent damage during long-distance transit.

• Shipping Address Accuracy

• Customers are responsible for providing accurate and complete shipping addresses at the time of placing the order.

• Suratsilkhouse is not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.

• If an order is returned to us due to an incorrect address, we will contact the customer to arrange re-shipment, and any additional shipping charges will be the customer's responsibility.

• Multiple Delivery Attempts (Domestic and International)

• Our courier partners will make up to three delivery attempts for domestic orders and two attempts for international orders.

• If a customer is unavailable to receive the package during these attempts, the order may be returned to us.

• Customers will be contacted for re-delivery arrangements, and any additional shipping charges may apply.

• Customer Signature on Delivery (International Orders)

• For high-value international orders, the courier service may require a customer signature upon delivery to ensure secure receipt.

• Customers are advised to ensure they are available to receive such deliveries to avoid delays.

• No Responsibility for Third-Party Delays

• Suratsilkhouse is not responsible for delays caused by third-party courier services, customs clearance, or other external factors.

• We will do our best to keep customers informed of any known delays and work with our courier partners to resolve issues.

• Unclaimed Packages (Domestic and International)

• If a package is marked as "Unclaimed" or "Undeliverable" due to customer absence or incorrect address, it will be returned to Suratsilkhouse.

• Customers can request re-delivery, but additional shipping charges may apply.

• If a package is not claimed within a specified period, it may be returned to our warehouse.

• Prohibited Products for International Shipping

• Certain products, such as jewelry, heavy items, or products with restricted materials, may not be eligible for international shipping due to customs restrictions.

• Suratsilkhouse reserves the right to cancel international orders containing prohibited products and issue a refund.

• Customers will be informed of any such restrictions at the time of placing the order.

• Local Duties and Taxes for Specific Regions

• In some regions, local taxes (such as VAT or GST) may apply to your order. These charges will be displayed at checkout for transparency.

• International customers are responsible for paying any local taxes, duties, or import fees at the time of delivery.

• Customer Responsibility for Import Restrictions

• Customers are responsible for understanding and complying with import regulations in their country.

• Suratsilkhouse is not responsible for any orders that are held, confiscated, or destroyed by customs authorities due to local import restrictions.

• Customers are encouraged to check their country's import policies before placing an order.

• Lost, Delayed, or Damaged Shipments

• Suratsilkhouse is responsible for your order until it is successfully delivered to your doorstep.

• If your shipment is lost, delayed, or damaged during transit, please contact our support team immediately.

• We will initiate an investigation with the courier service and keep you informed.

• If your shipment is confirmed as lost, we will provide a replacement or a full refund.

• For damaged products, please report the issue through our Contact Us page with clear photographs of the damaged product and packaging within 48 hours of delivery.

• Customer Support for Shipping Queries

• Email: info@suratsilkhouse.com (24/7 Customer Support)

• Phone: +919839765668, +919336715292

• WhatsApp: +917080009110 (Quick support and instant responses.)

• Contact Us Page: Visit our website for instant support.

• Important Notes

• Suratsilkhouse is not responsible for delays caused by courier services, customs clearance, or other external factors beyond our control.

• For international orders, customers are responsible for paying any customs duties, import taxes, or local taxes applicable in their country.

• Domestic customers (India) can enjoy free shipping on orders above ₹999.

• Our team is dedicated to ensuring that your orders are delivered on time and in perfect condition.

• We offer complete transparency in shipping charges, customs duties, and delivery timelines, making your shopping experience with Suratsilkhouse seamless and secure.