At Suratsilkhouse, we are proud to offer international shipping to most countries worldwide, allowing customers around the globe to experience the elegance of authentic Indian ethnic wear. This International Shipping Policy provides clear and transparent guidelines for all international customers, ensuring a smooth and secure shopping experience.
• International Shipping Eligibility
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Suratsilkhouse offers international shipping to most countries worldwide.
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If your country is not listed at checkout, please contact our support team for assistance.
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Certain countries may have restrictions on shipping specific products due to local customs regulations.
• Shipping Charges for International Orders
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International shipping charges are calculated at checkout based on the destination country and the weight of the package.
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Customers will see the total shipping cost before completing their purchase.
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In some regions, expedited shipping options may be available at an additional cost.
• Estimated Delivery Time
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International delivery times vary depending on the destination country.
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Standard Shipping: Estimated delivery within 6 to 21 days.
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Expedited Shipping (if available): Faster delivery times will be displayed at checkout.
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Delivery times are calculated from the date of dispatch, not the order date.
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Delivery times may be affected by customs clearance and local postal services.
• Trusted International Shipping Partners
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Suratsilkhouse partners with reliable international courier services to ensure secure and fast delivery.
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DHL - Fast and secure global shipping with tracking.
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FedEx - Reliable international delivery with real-time tracking.
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We carefully choose the best shipping partner based on your region to ensure the fastest and safest delivery.
• Customs Duties and Taxes
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International customers are responsible for paying any customs duties, import taxes, or local taxes applicable in their country.
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These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping charges displayed at checkout.
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Customers will be contacted directly by the courier service for payment of any applicable customs duties or taxes before delivery.
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Suratsilkhouse has no control over these charges and cannot predict their amount.
• Customs Clearance and Import Restrictions
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Customers are responsible for complying with their country’s customs regulations and import restrictions.
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Certain products (such as jewelry, heavy items, or products with restricted materials) may not be eligible for international shipping due to customs regulations.
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Suratsilkhouse reserves the right to cancel and refund any international order containing prohibited products.
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If a shipment is held or delayed by customs, the customer will be responsible for contacting customs authorities to resolve the issue.
• Tracking Information for International Orders
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Once your order is shipped, you will receive a tracking link via email, WhatsApp, and SMS.
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You can use this tracking link to monitor the status of your shipment in real-time.
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Our trusted international courier partners provide full tracking details from dispatch to delivery.
• Secure Packaging for International Shipments
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All international orders are securely packed using multi-layered protective packaging designed to prevent damage during long-distance transit.
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Fragile items receive additional protective layers, including bubble wrap and foam padding.
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Our quality control team carefully inspects each product before it is securely packed and dispatched.
• Customer Responsibility for Address Accuracy
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Customers are responsible for providing an accurate and complete shipping address at the time of placing the order.
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Suratsilkhouse is not responsible for any delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.
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If an order is returned to us due to an incorrect address, we will contact the customer to arrange re-delivery, and any additional shipping charges will be the customer’s responsibility.
• International Returns and Exchanges
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International customers are NOT eligible for exchanges.
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If an international customer wishes to exchange a product, they must contact our support team within 48 hours of receiving the product, and any exchange is subject to approval.
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If an exchange is approved for international customers, they must pay all return shipping costs, customs duties, import taxes, and any other fees associated with the exchange.
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Suratsilkhouse is not responsible for any customs delays, duties, or taxes for international exchanges.
• Delays and Exceptional Circumstances
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While we strive for fast and reliable delivery, international shipments may be delayed due to:
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Customs clearance procedures in the destination country.
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Local postal service delays or disruptions.
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Natural disasters, extreme weather, or national holidays.
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Suratsilkhouse is not responsible for delays caused by customs clearance or third-party courier services.
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Our team will do its best to keep you informed of any known delays and provide assistance.
• Customer Support for International Shipping Queries
• Important Notes for International Customers
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Suratsilkhouse is not responsible for any customs duties, import taxes, or local taxes imposed by your country. These charges are determined by your local customs authorities and must be paid by the customer.
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If a shipment is returned to Suratsilkhouse due to unpaid customs duties, incorrect address, or customer refusal, the customer will be responsible for re-shipping charges.
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International customers are advised to check their country’s customs regulations and import restrictions before placing an order.
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We are committed to ensuring that your international shopping experience with Suratsilkhouse is smooth, secure, and satisfying.
