At Suratsilkhouse, customer satisfaction is our top priority. We are committed to providing you with high-quality products, but we understand that you may need to exchange your purchase in certain situations. This Return and Exchange Policy provides clear and transparent guidelines to ensure a smooth and hassle-free experience.
• Eligibility for Exchange (No Refunds)
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Suratsilkhouse offers exchanges only. We do not provide refunds.
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Customers can initiate an exchange request within 48 hours of receiving the product.
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To request an exchange, customers must visit our Contact Us page on the website and provide their order details and reason for exchange.
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Only products in their original condition, unused, unworn, and with all original tags and packaging intact, are eligible for exchange.
• Conditions for Exchange
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Products must be in their original, unused condition with all tags, labels, and original packaging intact.
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Products that show signs of use, damage, stains, odors, or missing tags will not be accepted for exchange.
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Custom-stitched products, including products altered to customer specifications, are NOT eligible for exchange.
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Suratsilkhouse reserves the right to reject any exchange request if the returned product does not meet our quality standards.
• Domestic Exchange (India)
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Customers must initiate the exchange within 48 hours of receiving the product by contacting us through the Contact Us page on our website.
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Our team will review the request and guide the customer on the exchange process.
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Once the exchange is approved, our delivery partner will arrange a return pickup from the customer’s location.
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Customers will be notified of the pickup schedule via email, WhatsApp, and SMS.
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Once the product is received and inspected by our quality control team, we will process the exchange.
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Customers can choose to exchange the product for a different size, color, or an alternative product of the same value.
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If the requested product for exchange is unavailable, customers can choose another product of equal value.
• International Exchange (No Exchange)
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International customers are NOT eligible for exchanges.
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If an international customer wishes to exchange a product, they must contact our support team within 48 hours of receiving the product, and any exchange is subject to approval.
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If an exchange is approved for international customers, they must pay all return shipping costs, customs duties, import taxes, and any other fees associated with the exchange.
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Suratsilkhouse is not responsible for any customs delays, duties, or taxes for international exchanges.
• Quality Control Assurance for Exchanges
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All products returned for exchange are carefully inspected by our quality control team.
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If a returned product is found to be used, damaged, tampered with, or missing original tags, the exchange request will be rejected, and the product will be returned to the customer.
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Our team maintains strict quality standards to ensure that only eligible products are exchanged.
• Exchange Process (Step-by-Step)
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Visit the Contact Us page on our website and fill out the exchange request form or call us or whatsapp us with your order details.
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Our customer support team will review your request and provide instructions for the exchange process.
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For domestic exchanges, our delivery partner will schedule a return pickup from your location.
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For international exchanges (if approved), customers must ship the product back to Suratsilkhouse at their own expense, along with any applicable customs duties.
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Once the returned product is received and inspected, we will process the exchange within 3 to 5 business days.
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Customers will receive an email, WhatsApp message, and SMS notification once the exchange is processed.
• Exchange Not Available for the Following Products
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Custom-stitched products, including products altered to customer specifications.
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Products that show signs of use, wear, stains, or odors.
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Products missing original tags, labels, or packaging.
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Products that are damaged, torn, or tampered with.
• Important Notes for Customers
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No Refunds: Suratsilkhouse strictly does not offer refunds for any product. Only exchanges are allowed.
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Customers must initiate the exchange request within 48 hours of receiving the product.
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Exchange requests after 48 hours will not be accepted.
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Suratsilkhouse is not responsible for any loss, damage, or delay during the return shipping process for international exchanges.
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Customers are advised to use a secure and trackable shipping method for international exchanges (if approved).
• Customer Support for Exchange Queries
• Final Reminder
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No refunds are provided under any circumstances. Only exchanges are allowed.
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Customers must initiate the exchange process within 48 hours of receiving the product.
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Domestic customers enjoy free exchange pickup service, while international customers are responsible for all return shipping costs, duties, and taxes (if an exchange is approved).
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Suratsilkhouse is committed to ensuring that every customer has a smooth, secure, and satisfactory shopping experience.
