Privacy Policy

At Suratsilkhouse, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our websites (www.suratsilkhouse.in and www.suratsilkhouse.com) and engage with our services. Our goal is to ensure complete transparency and protect your privacy in compliance with applicable laws.

• Information We Collect

  • Personal Information: Your name, email address, phone number, shipping address, billing address, and payment details when you place an order or create an account.

  • Order Information: Details about your orders, including the products you purchase, payment method, order history, and any special instructions you provide.

  • Communication Information: Any messages, emails, or WhatsApp conversations you have with our customer support team.

  • Automatic Information: Certain data automatically collected when you visit our websites, including your IP address, browser type, operating system, and browsing behavior.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and improve our websites' functionality.

• How We Use Your Information

  • Order Processing: We use your personal information to process your orders, manage payments, and arrange delivery.

  • Customer Support: We use your contact information to respond to your inquiries, resolve complaints, and provide customer support.

  • Account Management: Your information is used to create and manage your Suratsilkhouse account, allowing you to view your order history and manage your preferences.

  • Marketing and Promotions: With your consent, we may send you promotional emails, SMS, or WhatsApp messages about new products, exclusive offers, and discounts.

  • Website Improvement: Cookies and analytics help us understand how you use our websites, improving their performance and enhancing your shopping experience.

  • Fraud Prevention and Security: Your information helps us detect and prevent fraudulent activities, unauthorized access, and security breaches.

• How We Protect Your Information

  • Advanced SSL (Secure Socket Layer) encryption technology protects your personal and payment information during transmission.

  • Our websites are hosted on secure servers with multi-layered security protocols to prevent unauthorized access.

  • Your payment details are processed securely by trusted payment gateway partners (Razorpay for Indian payments, PayPal for international payments). We do not store your full payment card details on our servers.

  • Our team is trained on data protection best practices, ensuring that your information is handled responsibly and securely.

• Sharing Your Information

  • With Service Providers: We share your information with trusted third-party service providers, such as payment processors, shipping partners (Delhivery, Blue Dart, DHL, FedEx), and customer support platforms, to ensure smooth order processing and support.

  • Legal Compliance: We may disclose your information if required by law, regulation, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of Suratsilkhouse, your information may be transferred to the new owner, ensuring continuity of service.

  • Marketing Partners: With your consent, we may share your information with marketing partners to deliver personalized advertisements and offers.

• Your Privacy Rights

  • Access and Update: You can access, update, or correct your personal information at any time by logging into your account.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails, SMS, or WhatsApp messages at any time by clicking the "Unsubscribe" link in the message or contacting our support team.

  • Delete Account: You may request the deletion of your Suratsilkhouse account and personal information by contacting our support team.

  • Restrict Data Use: You may choose to restrict certain uses of your information, such as opting out of data analytics or targeted advertising.

• Cookies and Tracking Technologies

  • We use cookies to enhance your browsing experience, remember your preferences, and track website performance.

  • You can manage your cookie preferences through your browser settings, choosing to accept, block, or delete cookies at any time.

  • Disabling cookies may affect certain features of our websites, but it will not prevent you from making purchases.

• International Data Transfers

  • Your information may be transferred and stored on servers located outside your country, including in countries that may have different data protection laws.

  • By using our websites and providing your information, you consent to the transfer of your information to these locations.

  • We ensure that any international data transfers are protected with appropriate security measures in compliance with applicable data protection laws.

• Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as processing orders, providing customer support, and complying with legal obligations.

  • Once your information is no longer required, we securely delete or anonymize it to ensure your privacy.

• Changes to This Privacy Policy

  • Suratsilkhouse reserves the right to update or modify this Privacy Policy at any time.

  • Any changes will be posted on this page, and customers will be notified by email or a prominent notice on our websites.

  • We encourage you to review this Privacy Policy regularly to stay informed of any updates.

• Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding your privacy or the protection of your information, please contact our customer support team:

• Important Notes

  • By using our websites (www.suratsilkhouse.in and www.suratsilkhouse.com) and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

  • Suratsilkhouse is committed to protecting your privacy and ensuring the security of your personal data.

  • We offer complete transparency in how we collect, use, and protect your information, making your shopping experience with Suratsilkhouse safe and secure.