Below, you'll find answers to some of the most common questions our customers ask before making a purchase. If you have any other questions, please contact us at info@suratsilkhouse.in or reach out to us on WhatsApp.
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- Returns & Exchanges
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If you need immediate assistance, click the button below to start a live chat on WhatsApp and get instant support from our team.
Shipping
Q: How long does delivery take within India?
We typically dispatch orders within 1–3 working days. Delivery may take 5–7 business days depending on your location.
Q: Do you offer free shipping?
Yes, free shipping is available on all domestic orders above ₹999.
Q: Which courier partners do you use?
We ship via trusted courier partners like Delhivery, Blue Dart, and DTDC.
Q: How can I track my order?
Once your order is dispatched, you’ll receive an email and SMS with a tracking link.
Products
Q: Will the product look exactly like the picture?
While we aim for accurate photography, slight variations in color may occur due to screen differences and lighting.
Q: Do colors or textures vary slightly?
Yes, handcrafted products may have minor variations in weave, color, or embroidery—this reflects the authenticity of the product.
Q: Are all sarees pre-stitched?
No, sarees are sold as unstitched unless specifically mentioned in the product description.
Q: Can I request customization?
Currently, customization services are not offered. All products are sold as shown.
Payment & Pricing
Q: What payment options are available?
We accept UPI, Credit/Debit cards, Net Banking, and select Wallets.
Q: Is Cash on Delivery available?
Yes, Cash on Delivery is available for eligible PIN codes across India.
Q: Is my payment information secure?
Absolutely. All transactions are processed through secure payment gateways using encryption protocols.
Returns & Exchanges
Q: What is your return/exchange policy?
We accept returns/exchanges only for damaged, defective, or incorrect products. You must notify us within 48 hours of receiving the item.
Q: Are returns allowed for international orders?
No, we do not accept returns or exchanges for international orders unless the product is damaged and you report it within 48 hours.
Q: Who bears the shipping charges for returns?
If the return is due to an error on our part, we cover the shipping. Otherwise, the customer must bear the cost.
Q: What if I receive a damaged or wrong item?
Please contact us within 48 hours with photos of the product. We’ll arrange for a replacement or refund after verification.
Contact & Support
Q: How can I contact you?
You can reach us via WhatsApp, email, or call. Visit our Contact Us page for details.
Q: Can I edit or cancel my order?
Yes, if the order hasn’t been processed. Contact us as soon as possible.
Q: Do you have a physical store?
Yes! Visit us at:
Opposite Jhandewala Park, Khayali Ganj, Aminabad, Lucknow, Uttar Pradesh – 226018