Term & Condition

This document is an electronic record under the Information Technology Act, 2000, and the rules applicable thereunder, including the amended provisions pertaining to electronic records in various statutes under Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that mandate publishing rules, regulations, privacy policies, and terms of use for accessing and using the website www.suratsilkhouse.in.

The domain name www.suratsilkhouse.in (hereinafter referred to as the "Website") is owned and operated by Suratsilkhouse, a business entity with its registered address at Shop Number 17, Aminabad, Khayali Ganj, Lucknow, Uttar Pradesh, India. Throughout the document, the terms "we," "us," and "our" refer to Suratsilkhouse, while the terms "you," "your," and "user" refer to the users of the Website.

Your use of the Website, its services, and tools constitutes your acceptance of these Terms and Conditions, including the policies referenced herein. By merely accessing, browsing, or using the Website, you agree to be legally bound by these Terms and Conditions and the policies referenced herein. If you do not agree with the terms, we request you to refrain from using the Website.

Suratsilkhouse reserves the right to modify, add, or remove portions of these Terms and Conditions at any time without prior written notice. The updated version will be effective once published on the Website. It is your responsibility to review these Terms periodically to stay informed of updates. Your continued use of the Website after such changes signifies your acceptance of the modified Terms.

Eligibility
Use of this Website is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract," including minors (under 18 years), un-discharged insolvents, etc., are not eligible to use the Website. If you are under 18 years of age, you may use the Website under the supervision of a parent or legal guardian. Suratsilkhouse reserves the right to terminate accounts and/or refuse access to the Website at its sole discretion if it determines that you are ineligible.

User Account and Responsibilities
By registering on our Website, you agree to provide true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details, including your password. You are responsible for all activities conducted through your account. If we suspect any untrue or inaccurate information or detect misuse of your account, we reserve the right to suspend or terminate your account and refuse access to the Website.

Communication
By using the Website, you agree that we may communicate with you via electronic means, such as email, SMS, phone calls, or WhatsApp. You consent to receiving communications related to your orders, services, and promotional updates from Suratsilkhouse.

Product Description and Pricing
Suratsilkhouse makes every effort to ensure that product descriptions and prices on the Website are accurate. However, errors may occur, and we reserve the right to correct such errors at our discretion. All prices are in Indian Rupees (INR) unless otherwise specified. International customers may be charged in their local currency, subject to conversion fees by their payment providers.

Shipping and Delivery
We offer free shipping across India. For international orders, shipping charges will be calculated and displayed at checkout. Delivery times for domestic orders range from 7-15 business days, while international orders may take 9-21 business days. Orders may occasionally arrive earlier depending on the shipping partner. International customers are responsible for any customs duties, taxes, or import fees charged by their respective countries.

Returns and Exchanges
Suratsilkhouse accepts returns and exchanges only under the following conditions:

  • Products must be returned within 7 days of delivery.
  • Items must be unused, unworn, and in their original condition with all tags intact. Products that are worn, used, or without original tags will not be accepted for exchange.
  • Custom-stitched products are not eligible for return or exchange.

We offer exchanges only. Refunds are not provided. International customers are responsible for return shipping fees for exchanges.

To initiate an exchange, please contact us at info@suratsilkhouse.in for domestic orders and info@suratsilkhouse.com for international orders. Returns will only be processed after approval from our team.

Payment Terms
All payments must be made in Indian Rupees (INR) for domestic transactions. For international orders, the currency and exchange rates will depend on the payment processor. Suratsilkhouse is not responsible for any additional transaction fees or delays arising from third-party payment providers.

Use of the Website
By using the Website, you agree not to:

  • Violate any applicable laws or regulations.
  • Use the Website for unlawful purposes.
  • Post misleading, abusive, defamatory, or offensive content.
  • Attempt to gain unauthorized access to our systems.
  • Use automated tools such as bots, spiders, or crawlers to extract information.

We reserve the right to monitor your use of the Website and suspend or terminate access for any misuse.

Privacy Policy
Suratsilkhouse values your privacy. By using our Website, you consent to our collection and use of your personal information as described in our Privacy Policy. We collect data such as name, contact details, billing information, and order history to process orders and improve your shopping experience. Your information will never be shared with unauthorized third parties.

Limitation of Liability
Suratsilkhouse makes no warranties or guarantees regarding the uninterrupted or error-free operation of the Website. In no event will Suratsilkhouse be liable for any incidental, indirect, or consequential damages arising out of your use of the Website.

Indemnification
You agree to indemnify and hold Suratsilkhouse harmless from any claims, liabilities, damages, or costs arising from your use of the Website, breach of these Terms, or violation of any laws.

Governing Law and Jurisdiction
These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

Grievance Redressal
For any concerns or complaints regarding the Website, you may contact us at: