FAQ

THE MOST ASKED QUESTIONS?

Shipping And Delivery

Yes, we ship internationally! It typically takes 10 to 20 days to receive your order. We ship through UPS, and delivery charges will be added at checkout. A tracking number will be provided for your shipment so you can track its progress.

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It depends on where you are. Domestic Orders processed here will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

For deliveries within India, shipping is free. For overseas orders, delivery charges will be calculated and displayed at checkout.

the delivery number typically takes 3 days to be provided, please expect to receive your tracking number via email within that timeframe after your order is received and ready to ship. Once you have the tracking number, you can track your package on the shipping carrier's website to monitor its status and location during transit. If you have any concerns or encounter delays, feel free to reach out to customer support for assistance.

Currently, we do not offer Cash on Delivery (COD) as a payment option. This decision is due to past incidents of fraudulent activity, where orders were not accepted upon delivery, leading to wasted products. Our items sell quickly, and to ensure that our genuine customers receive their orders promptly and efficiently, we have chosen to focus on secure, prepaid payment methods. We appreciate your understanding and are committed to providing you with a seamless and trustworthy shopping experience.

Exchange And Returns

If you receive a damaged or incorrect product, please know that we meticulously check our items to prevent such occurrences. However, if you encounter this issue, kindly reach out to us promptly through our "Contact Us" page on our website or via WhatsApp at +919621498202. When contacting us, please provide your order number along with a description of the issue and any relevant photos. Our dedicated customer support team will swiftly investigate and resolve the matter to your satisfaction. We value your feedback and are committed to ensuring your shopping experience with us is seamless and enjoyable.

To exchange a product, simply visit our Contact Us page or click the WhatsApp icon on your screen. Our exchange process is designed to be quick and hassle-free: just call us, email us, or message us on WhatsApp to describe the issue you're facing with your product. Our delivery partner will pick up the item from the original delivery address, with the pickup charges covered by you. You'll receive a receipt confirming the exchange, and the replacement product will be delivered to you within 7 days. We strive to ensure your satisfaction with every purchase, and our dedicated customer service team is always here to assist you!

We understand that refunds are an important aspect of customer service, but currently, we do not offer refunds. Instead, we prioritize exchanges to ensure that you receive a product you are fully satisfied with. This policy helps us manage inventory more effectively and maintain the quality and availability of our items for all customers. If you encounter any issues with your purchase, our dedicated customer service team is here to assist you with an exchange to make sure you get the right product that meets your needs. Your satisfaction is our top priority, and we strive to resolve any concerns promptly and efficiently.

Products And Facility

We strive to display the colors of our products as accurately as possible on our website. However, please note that the actual colors may vary slightly due to different screen settings and resolutions. We make every effort to ensure that our photos represent the true color of the products, but minor variations may occur. If you have any concerns about the color of an item, please contact our customer service team for further assistance.

  • Unstitched: Unstitched products are fabric pieces that are not sewn into any specific design. They allow you the freedom to customize and tailor the outfit according to your measurements and style preferences.
  • Semi-Stitched: Semi-stitched products are partially sewn, with basic designs and patterns in place, such as the neckline, sleeves, and hem. These require minimal stitching to fit your specific measurements, offering a balance between customization and convenience.
  • Readymade: Readymade products are fully stitched and ready to wear. These items come in standard sizes and do not require any additional sewing, making them the most convenient option for immediate use.

Yes, we offer wholesale purchasing options. If you're interested in buying our products in bulk, please visit our Buy in Bulk page for more information. There, you will find all the details about our wholesale policies, pricing, and how to place a bulk order. Our team is ready to assist you with any questions and ensure a smooth and efficient wholesale buying experience.

Stores And Collections

We offer a wide variety of high-quality traditional and contemporary clothing. Our collection includes Sarees, Suits (both stitched and unstitched), Ghararas, Shararas, Chicken Suits, Lehengas, Crop Tops, Gowns, and Silk Sarees. Each item is designed to cater to diverse tastes and occasions, ensuring that you find the perfect outfit for any event.

Exciting news! We're thrilled to announce that our collection will be launching soon, and we want you to be the first to know. Sign up for our newsletter to receive exclusive updates, promotions, and sneak peeks of our upcoming launch. Join us as we embark on this journey of style and elegance. Stay tuned for the latest trends, curated selections, and special offers tailored just for you. Don't miss out on the opportunity to be part of our growing community. Subscribe now and be ready to elevate your wardrobe with our stunning collection!

You can find our retail store conveniently located opposite Hotel Gulmarg Near Jhandewala Park in Aminabad, Lucknow 226018. Our store is your destination for the latest trends and fashion essentials. Visit us to explore our wide range of products and experience personalized service from our knowledgeable staff. We look forward to welcoming you and helping you find the perfect additions to your wardrobe!

Nestled close to our bustling retail hub, our Wholesale Store awaits at the vibrant Red Plaza, tucked away in the heart of Kaccha Hatta, just behind the enchanting Paran Wali Masjid. Embark on a journey through our wholesale oasis, where quality meets affordability in every corner. Step into a world of choice and convenience, where retailers find their treasure trove of fashion essentials. Join us at our Wholesale Store, where opportunities flourish and partnerships thrive amidst the cultural tapestry of Lucknow.

Immerse yourself in the heart of textile innovation at our manufacturing facility situated in the vibrant New Millennium Market of Surat, Gujarat. Here, amidst the bustling energy of India's textile capital, our skilled artisans and cutting-edge technology converge to create fashion magic. From intricate designs to impeccable craftsmanship, every stitch resonates with our commitment to quality and style. Join us on a journey of creativity and precision as we bring your fashion dreams to life from our dynamic manufacturing hub in Surat, Gujarat.

Suratsilkhouse

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